Purchasing a LightMesh Subscription

This guide will walk you through the process of selecting and purchasing the right LightMesh subscription plan for your organization’s needs.

Available Subscription Plans

LightMesh offers several subscription tiers to accommodate different organizational sizes and requirements:

1. Free Plan

   • Always Free. No credit card required
   • 1 User, < 1,000 IPs
   • Unlimited Subnets
   • Basic IPAM features
   • Ideal for home lab or small office
   • Price: $0/month

2. Pro Plan

   • Full-featured IPAM for individual power users
   • 1 User, < 1,000 IPs
   • Unlimited Subnets
   • Perfect for solo administrators
   • Price: $35/month or $385/year

3. Team Plan

   • Advanced control for growing teams
   • 5 Users, < 5,000 IPs
   • Unlimited Subnets
   • Ideal for growing organizations
   • Price: $249/month or $2,739/year

4. Enterprise Plan

   • Customized Enterprise pricing for your needs
   • Unlimited Users and IPs
   • Unlimited Subnets
   • On-Premises Hosting
   • Priority Support
   • Custom pricing

Feature Comparison

Feature	Free	Pro	Team	Enterprise
# of Subnets	Unlimited	Unlimited	Unlimited	Unlimited
# of Users	1	1	5	Unlimited
# of IPs/Devices/End-points	< 1,000	< 1,000	< 5,000	Unlimited
Log/Audit Retention	7 days	7 days	30 days	Included
Azure Integration	On Demand	Hourly	Hourly	5 minutes
AWS Integration	On Demand	Hourly	Hourly	5 minutes
Network Usage Reporting	Included	Included	Included	Not Included
RBAC	Not included	Not included	Not included	Included
Support Groups (ITSM)	Not included	Not included	Not included	Included
Requestor Workflow	Not included	Not included	Not included	Included
Alerts (Slack / email)	Not included	Not included	Not included	Included
SSO (Social)	Included	Included	Included	Included
Custom SAML	Not included	Not included	Not included	Included
API Rate	10 req/s	10 req/s	25 req/s	Unlimited
On-premises Deployment	Not included	Not included	Not included	Included
Support	Email (best effort)	Email (best effort)	Email (8 hour)	Email/Phone/Slack
Premium Support	Not included	Not included	Not included	Included
Migration Support	Not included	Not included	Not included	Included

Step 1: Select Your Plan

1. Visit the LightMesh pricing page at https://next.lightmesh.com/account/subscription
2. Compare the features of each plan
3. Choose the plan that best fits your needs
4. Click the “Switch” button on your chosen plan

Step 2: Enter Payment Information

1. Enter your email address
2. Enter your payment details
3. Click “Subscribe”

Step 3: Verify Your Subscription

1. You will be redirected to the Payment Confirmation page showing your session ID
2. View your invoice at https://next.lightmesh.com/account/invoice
3. Verify your subscription status at https://next.lightmesh.com/account/subscription
4. Review your usage details at https://next.lightmesh.com/account/usage

Managing Your Subscription

Upgrading Your Plan

1. Navigate to Account > Subscription
2. Select your new plan
3. Click “Switch” on the chosen plan

Downgrading Your Plan

1. Navigate to Account > Subscription
2. Select your new plan
3. Click “Switch” on the chosen plan

Canceling Your Subscription

1. Navigate to Account > Subscription
2. Click “Downgrade to Free plan”
3. Follow the prompts to confirm cancellation

Billing Information

• All plans are billed monthly or annually
• Annual billing offers significant savings (e.g., Pro plan: $385/year vs $420/monthly)
• Invoices are available in your Account > Invoice section

Support and Assistance

If you need help with your subscription:

1. Log in to https://next.lightmesh.com and click Support

2. Contact our sales team at sales@tidalcloud.com

Important Notes

• No credit card required for the Free plan
• You can upgrade or downgrade your plan at any time
• Changes to your subscription will be reflected in your next billing cycle

By following this guide, you’ll be able to select and purchase the right LightMesh subscription plan for your organization’s needs.